Skip Navigation
AHRQ--Agency for Healthcare Research and Quality: Advancing Excellence in Health Care

Back to the "Eisenberg Center Conference Series 2009" page

Presenters and Respondents

Susan Dentzer is the Editor-in-Chief of Health Affairs, the nation’s leading journal of health policy, and an on-air analyst on health issues for The PBS NewsHour on the Public Broadcasting Service (PBS). Ms. Dentzer assumed the position of editor-in-chief in May 2008 after a decade as the on-air health correspondent for The NewsHour. Health Affairs, which has been called the nation’s health policy “Bible,” is a peer-reviewed journal that is published bimonthly in print with additional online entries published weekly at Based in Bethesda, MD, the journal and the Web site are published by Project HOPE, a health education and humanitarian assistance organization that operates programs in 36 countries around the world.

Disclosures: speakers bureau membership – Washington, Keppler.

Lori L. Dubenske, Ph.D., earned her doctorate in clinical psychology from the University of North Texas in Denton. After completing her doctorate, she joined the faculty of the University of Wisconsin School of Medicine and Public Health in Madison as a clinical assistant professor in the Cancer Psychology Program in the Department of Psychiatry. In this capacity, she provides psychological assessment and psychotherapy to cancer patients and their family members across all stages of the disease process and treatment. She also has tested models of caregiver strain and the bereavement process and has assessed the needs of cancer caregivers at all stages of the disease. Dr. Dubenske has served as a content developer, a project director, and now as a coinvestigator within the University of Wisconsin-based Center of Excellence in Cancer Communications Research. Funded by the National Cancer Institute, the Center is investigating how communications technologies, specifically Web-based cancer communication and support tools, can improve the heatlh-care experiences of cancer patients and their family members. She also has directed the Clinician Integration Study, which tested the value of status reports as communication tools for clinical teams and patients with lung cancer and their caregivers. In this study, the status reports were generated through a Web-based information and support system known as CHESS (Comprehensive Health Enhancement Support System). Currently, Dr. Dubenske is serving as the coprincipal investigator on a new initiative, which is a follow-up study to examine how this module might affect the survival of patients with lung cancer.

Disclosures: nothing to disclose.

Mark H. Ebell, M.D., M.S., is an associate professor in the Department of Epidemiology and Biostatistics in the College of Public Health at the University of Georgia in Athens and is a clinician in the Medical Partnership of the Medical College of Georgia and The University of Georgia. Dr. Ebell is the Editor-in-Chief of Essential Evidence, the Deputy Editor of American Family Physician, and a coeditor of the textbook Essentials of Family Medicine. He is author of more than 200 peer-reviewed articles and is the author or editor of seven books. His research is focused on evidence-based practice, systematic reviews, medical informatics, and clinical decisionmaking.

Disclosures: nonpublic support of research – Pfizer Incorporated; consultancy – editor for John Wiley and Sons.

Glyn Jones Elwyn, M.B., B.Ch., M.Sc., Ph.D., FRCGP, is a professor of medicine at Cardiff University in the United Kingdom where he directs the Clinical Epidemiology Interdisciplinary Research Group at the School of Medicine. He also is a primary care clinician who has research interests in shared decisionmaking, risk communication, the design and evaluation of decision-support interventions, and the integration of health informatics into clinical practice. Together with his faculty colleague Dr. Adrian Edwards, Dr. Elwyn convenes an online laboratory ( to develop Web-based interactive decision-support tools, such as for prostate specific-antigen testing (, amniocentesis (, and breast cancer surgery ( He also collaborates closely with Dr. Richard Grol at the Scientific Institute for Quality of Healthcare (IQ Healthcare) at the Radboud University Medical Centre in Nijmegen in the Netherlands. Dr. Elwyn has published more than 165 peer-reviewed articles and coedits the book Shared Decision-Making in Health Care: Achieving Evidence-Based Patient Choice (2nd edition, Oxford University Press, 2009) with Dr. Edwards. Dr. Elwyn also is the author of Groups: A Guide to Small Group Work in Healthcare, Management, Education and Research (Radcliffe Medical Press, 2000), for which he received the Baxter Prize in 2001. In addition to this work, Dr. Elwyn coleads the International Patient Decision Aids Standards Collaboration and is the delegate of the Royal College of General Practitioners to the European Association of Quality Improvement (EQuiP). He also has previously been a member of the lead faculty at the Summer Institutes for Informed Patient Choice at Dartmouth College in New Hampshire.

Disclosures: nothing to disclose.

Ronald M. Epstein, M.D., is a professor of family medicine, psychiatry and oncology at the University of Rochester Medical Center in Rochester, New York. He also serves as the director of the Rochester Center to Improve Communication in Health Care and of the Dean’s Teaching Fellowship Program for junior and midcareer faculty. Dr. Epstein received his bachelor’s degree from Wesleyan University and his medical degree from Harvard Medical School. He completed a residency in family medicine at the University of Rochester School of Medicine and Dentistry and is board-certified in family medicine and in hospice and palliative medicine.

Dr. Epstein’s research has been funded by the National Institutes of Health, the Agency for Healthcare Research and Quality, and private foundations. In particular, his research has focused on patient-centered care, the influence of patients on clinical practice patterns, and clinician mindfulness and self-awareness as applied to stigmatized topics (e.g., AIDS, somatization, life-limiting illness) and understudied populations. Dr. Epstein has developed innovative educational programs in mindful practice, communication skills, the patient-physician relationship, physician self-awareness, and assessment of professional competence and has outlined the habits of mind of master clinicians. He has published more than 100 peer-reviewed articles and numerous book chapters, editorials, and monographs. Dr. Epstein also has produced monographs on patient-centered care for the National Cancer Institute and the American Board of Internal Medicine. Recently, he demonstrated the effects of a “mindful communication” program on physician empathy, burnout, and clinical care.

Dr. Epstein has the first faculty member at the University of Rochester to be named the George Engel and John Romano Dean’s Teaching Scholar. He is a recipient of the Lynn Payer Award from the American Academy on Communication in Healthcare and has been a Fulbright scholar at the Institute for Health Studies in Barcelona, Spain, and a visiting scholar at the University of Sydney in Australia. He continues collaborations with researchers he worked with at both institutions.

Disclosures: speakers bureau membership – Merck Pharmaceuticals.

Russell E. Glasgow, Ph.D., is a senior scientist at the Institute for Health Research and a codirector of the Center for Health Dissemination and Implementation Research at Kaiser Permanente Colorado in Denver. He received his bachelor’s degree in psychology from the University of Iowa and his doctorate in clinical psychology at the University of Oregon in Eugene. Dr. Glasgow has conducted research on patient-centered health-behavior change and self-management of chronic illness for the past 20 years. Many of his studies have used the RE-AIM model (, which permits estimates of the potential impact of interventions on public health. At Kaiser Permanente Colorado, he and his colleagues have developed and validated instruments that assess multilevel support. They also have developed resources to facilitate self-management and assess patient reports to determine the extent to which patients have received health care that is congruent with the Chronic Care Model. Dr. Glasgow has also contributed conceptual articles, empirical reviews of the literature, outcome studies, and methodological papers on assessment, evaluation, and translation of research into practice issues. Dr. Glasgow’s recent work has focused on health technology-aided interventions that can be used in primary care settings and could offer potential for wide-scale dissemination.

Disclosures: nothing to disclose.

Mark F. Gorman is Director of Survivorship Policy for the National Coalition for Cancer Survivorship (NCCS), whose mission is to advocate for quality cancer care for all Americans. A long-term survivor of metastatic melanoma, Mr. Gorman worked as an NCCS volunteer. NCCS conducts evidence-based advocacy for systemic changes at the Federal level in how the nation researches, regulates, finances, and delivers cancer care. A key focus of its advocacy efforts is to improve the quality of cancer care and the experiences of patients living with cancer, both during and after the acute phase of treatment.

Disclosures: nothing to disclose.

Brian S. Mittman, Ph.D., is Director of the (VA Center for Implementation Practice and Research Support (CIPRS) and Senior Social Scientist at the VA/UCLA/RAND Center for the Study of Healthcare Provider Behavior, which are part of the Veterans Affiars Greater Los Angeles Healthcare System. Previously, he served as the interim associate director of the Veterans Affairs Health Services Research and Development Service and lead the VA Quality Enhancement Research Initiative (QUERI). He also served as a visiting professor in the Department of Health Services at the UCLA School of Public Health and taught at the UCLA Anderson Graduate School of Management. Dr. Mittman is a cofounder and a coeditor-in-chief of the journal Implementation Science and is a consultant and member of the editorial board for the Health Care Innovations Exchange, a new initiative of the Agency for Healthcare Research and Quality to classify innovative strategies to increase implementation of evidence-based clinical practices and to enhance the efficiency and effectiveness of health-care delivery. He is a founding member of the Institute of Medicine Forum on the Science of Quality Improvement and Implementation and served and a member and chair of a National Institutes of Health Special Emphasis Panel on Dissemination and Implementation Research in Health. Dr. Mittman’s research interests include implementation science, health-care quality improvement, and health-care management. His research is published in peer-reviewed and other journals, and he is a frequent speaker to national and international audiences on implementation research.

Disclosures: board membership – AHRQ Health Care Innovations Exchange editorial board.

Aanand D. Naik, MD, is an assistant professor at Baylor College of Medicine and at the Health Services Research and Development Center of Excellence at the Michael E. DeBakey VA Medical Center in Houston, Texas. He joined the faculty at Baylor College of Medicine after completing his clinical training in internal medicine and geriatrics at the University of Texas Southwestern Medical School in Dallas and research training at the Robert Wood Johnson Clinical Scholars Program at Yale University in New Haven, Connecticut. His research interests include the development of interventions to improve collaborative treatment processes and health outcomes of older adults with multiple morbid conditions. He has received support for this work from the National Institute of Aging, the Doris Duke Charitable Foundation, and the Agency for Healthcare Research and Quality.

Disclosures: nothing to disclose.

Jerome A. Osheroff, M.D., FACP, FACMI, is Chief Clinical Informatics Officer for Thomson Reuters. He also is an adjunct assistant professor of medicine at the University of Pennsylvania in Philadelphia and a member of the medical staff for the University of Pennsylvania Health System. At Thomas Reuter, Dr. Osterhoff helps ensure that the company’s decision-support solutions are optimally responsive to pressing health-care performance-improvement needs. For more than 25 years, Dr. Osheroff has fostered understanding of health care-delivery information needs and has worked to ensure that information technology is harnessed to fully address these needs. These efforts include guiding the development of commercially successful clinical decision-support products, helping health-care organizations and clinicians use decision-support tools to improve care processes and outcomes, leading investigations of clinical information management, and helping guide national policy on clinical decision support. Dr. Osheroff is the lead author and editor of an award-winning and best-selling series of clinical decision-support guidebooks and the lead author of the report A Roadmap for National Action on Clinical Decision Support.

Disclosures: ownership interest – Thomson Reuters.

Anne Willis, M.A., is Director of Survivorship Programs for the National Coalition for Cancer Survivorship NCCS). A 12-year survivor of Ewing's sarcoma, Ms. Willis oversees the organization's patient education resources, including the award-winning Cancer Survival Toolbox®. Her focus is on developing programs and resources to empower survivors to be more involved in the decisionmaking process from cancer diagnosis through the end of life. Before joining the NCCS staff, Ms. Willis worked in the Office of Advocacy Relations at the National Cancer Institute, where she planned, promoted, and executed the first-ever patient advocacy summit.

Disclosures: nothing to disclose.