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Patient Engagement: Roles of Activation, Evidence, and Context (Session I)

White Paper Sep 30, 2015

Page Contents

This conference took place on September 17, 2015, in Houston, Texas and brought together nine nationally prominent experts in patient engagement to address the following topics: (1) understanding patient engagement conceptually and contextually; (2) overcoming barriers to patient engagement; (3) activating facilitators of patient engagement; and (4) presenting case studies of successful interventions for increasing patient engagement.

This first session addresses patient engagement and the roles of activation, evidence, and context.


What Patient Engagement Means and Why it Works

Judith H. Hibbard, Dr.P.H.
University of Oregon, Eugene, Oregon

Patient Engagement and Clinical Evidence

Angela Fagerlin, Ph.D.
University of Michigan, Ann Arbor, Michigan

When Patient Engagement Matters and When it Doesn’t

Sharon G. Frazee, Ph.D., M.P.H.
Pharmacy Benefit Management Institute, Plano, Texas


Angela Fagerlin, Ph.D., is the Co-Director of the Center for Bioethics and Social Sciences in Medicine and Professor of Medicine at the University of Michigan. Dr. Fagerlin is also a Research Scientist at the VA Ann Arbor Center for Clinical Management Research. Her training is in experimental psychology, primarily in the areas of cognitive and social psychology. Angie is an author of over 100 articles and her research focuses on testing methods for communicating the risks and benefits of treatment to patients, especially to those with lower literacy and numeracy skills. Her recent work is testing how patient decision aids can affect patient physician communication. Her research has been funded by the VA, NCI, the NIH, and the European Union and often focuses on prostate and breast cancer.

Sharon G. Frazee, Ph.D., M.P.H., joined Express Scripts in 2010, is responsible for providing scholarly, actionable and timely research that helps make the use of prescription drugs safer and more affordable for all Americans. Prior to joining Express Scripts, Dr. Frazee led clinical outcomes research efforts for companies including Walgreens, LabCorp and Landacorp (now an SHPS company). She was an instructor at North Carolina State University and provided evaluation research for various state and local government agencies before joining the private sector. Dr. Frazee earned her doctorate at North Carolina State University and an MPH from the University of North Carolina–Chapel Hill Gillings School of Global Public Health. Her areas of expertise include medical sociology, statistics, research methods, predictive modeling and program evaluation. Dr. Frazee has an extensive background in healthcare and outcomes research, and has authored numerous research articles, book chapters and white papers on healthcare and human behavior.

Judith H. Hibbard, Dr.Ph., is a recognized international expert on consumerism in healthcare. Over the last 25 years she has focused her research on consumer choices and behavior in healthcare. Her research interests examine such topics as: how consumers understand and use health care information, how health literacy affects choices, enrollee behavior within consumer-driven health plans, and assessments of patient and consumer activation.

Project Timeline

Engaging Patients in the Uptake, Understanding, and Use of Evidence: Addressing Barriers and Facilitators of Successful Engagement (Eisenberg Center Conference Series 2015)

Nov 28, 2016
Topic Initiated
Sep 30, 2015
White Paper
Sep 30, 2015
Sep 30, 2015
Sep 30, 2015
Page last reviewed July 2019
Page originally created November 2017

Internet Citation: White Paper: Patient Engagement: Roles of Activation, Evidence, and Context (Session I). Content last reviewed July 2019. Effective Health Care Program, Agency for Healthcare Research and Quality, Rockville, MD.

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